60 day refund guarantee 60 day return: we provide a 60 day refund guarantee. If you are not satisfied with our products and have not opened them, you can return the products to us and get a refund.
180 day warranty: we also provide a 180 day warranty (180 days from the date of receipt), covering any possible material and workmanship defects.
Please note: for health and hygiene reasons, we cannot provide a refund or exchange if the product has been opened, worn or used. If you need to return goods, please contact our customer support team（ firstname.lastname@example.org ）To agree to return the goods and get instructions on how to proceed.
Incorrect product ordered
If you change your mind or realize that you have ordered incorrect products, please contact our customer service（ email@example.com ）, we can change or cancel your order before the products are shipped from our warehouse.
If your product has been shipped, we will not be able to make changes.
Incorrect product received
What if your wrong order has been shipped? Or, what if the product delivered to you is wrong? There are two ways to support your money:
1. Please reject the package and mark it for return to the sender (RTs) at the time of delivery.
2. Please contact us within 48 hours after receiving the package, and we will be happy to guide you to complete the return process.
Product not received
If your product is not delivered or lost at all, please contact our customer service（ firstname.lastname@example.org ）, we will investigate with the logistics carrier and arrange replacement or refund to you as soon as possible.
Product damage or failure
If you receive damaged or defective products, please contact our customer service（ email@example.com ）In order to clarify the problems you encounter, we will replace or refund your order as appropriate.
We need you to return the defective products and any accompanying accessories, as well as the original packaging
Any other return request
If you still need help with any other return requests, please contact our customer service（ firstname.lastname@example.org ）, they will be happy to help you solve any questions.